Frequently Asked Questions
About the Service
Q: What is MogoTXT?
MogoTXT lets you sign up to receive text messages from sports stars and other celebrities, and to exchange group text messages with your friends. It's free to send and receive messages on the website in the US. MogoTXT automatically sends the message to the website when you're at your computer or to your phone if you're not. You can then reply to that message to keep the conversation going while you're out and about.
Handling
Q: How do I block a user from sending me unwanted messages?
If you would like to block someone from contacting you, simply reply with the word BLOCK to the conversation and the initiator will no longer be able to send you messages. To unblock this user, simply reply UNBLOCK to the same conversation.
Q: How do I report abuse?
To report abuse or spam, please visit our contact page.
Sending and Receiving messages
Q: How do I send a message from the website?
Sending is easy. From your Inbox, click on New Message, select your recipients from your contact list, and press Send. Or you can reply to an existing conversation that you have going with that person or group from the Inbox.
Q: How do I send a message from my phone?
You have two ways to send a message using MogoTXT on your phone.
The easiest way is to reply to an existing conversation. If you've just received a message via MogoTXT, just reply to the text message and your reply will go to the same recipients as the message that you're replying to.
If you want to start a new conversation from your phone, you can send commands to the MogoTXT phone number. Check out the phone commands you can use.
Please note that if you sign up to receive text messages from a sports star or celebrity that the celebrity may not receive or reply to your message. Many of these groups are configured as one-way mobile messaging services that deliver messages from a sport star or celebrity to fans.
Q: Will messages I send from MogoTXT look like they come from me?
Messages sent using MogoTXT will come from a 5 digit shortcode. However the message will have your full name at the start, and a recipient list at the end, so that the person that you're sending to knows exactly who the message is from.
Q: Messages to my phone always come from a different number. What's going on?
To allow you to have multiple conversations going on at once, MogoTXT assigns a different phone number to each conversation that you have going on at any point in time. So if you have a conversation with Katie, and a different conversation with John and Andy, the messages from Katie will come from a different phone number than the messages from John and Andy. You can have up to 5 or 10 conversations going on at once. Because you can only have a limited number of conversations going on at once, they will time out after 36 hours. You can still respond to these conversations either via the website or using keyword commands on your phone.
Q: I'm seeing "(pending)" after my friend's name in my conversation list. What does that mean?
If the person that you're sending a message to has unsubscribed from the service, or if they are a T-Mobile user that hasn't approved messages from us, you will see this message until they allow MogoTXT messages. Once they do, the message will disappear and they'll receive your message.
Q: What does changing the "Send replies to my phone" option do?
MogoTXT lets you choose whether you want messages sent to your web inbox to also be forwarded to your phone. By setting this option in the upper right hand corner, you have complete control over when messages go to your phone. You have the choice of the following settings:
Always - This means that messages will always be sent to your phone, even if you're logged in
When I'm Idle - When you've got this setting selected, MogoTXT will detect whether you're actively reading your incoming messages. If we detect that you haven't read a particular message, we'll assume that you're no longer in front of your computer, and start sending messages to your phone. You don't ever need to worry about logging out. When you come back to your computer, you can keep messaging from the web as normal.
When I'm Offline - When you choose to log off MogoTXT (or close your browser), we'll start to send messages to your phone. However if you don't log off, messages will go to your web inbox only.
Never - We never send messages to your phone, even if you're not online. We let you know when you have a new message by sending you an email to your registered email address.
Q: How much does it cost to send and receive text messages?
If you send text messages from MogoTXT's website, it is always free to send. If you receive a text message on MogoTXT's website, it is always free to receive.
If you send a message to one of your MogoTXT groups from your phone, your carrier may charge you for a single text message depending on the kind of cell phone plan you have. MogoTXT then covers the cost of delivering your text message to all message recipients.
If you receive a message from MogoTXT on your phone, you may incur a charge if your carrier charges you for receiving a text. Whether you pay for receiving texts from MogoTXT or from anyone else depends on your carrier and what kind of cell phone plan you have. Ask your carrier for specific details and whether they charge you for incoming text messages. This is why MogoTXT says "std msg rates apply."
MogoTXT does not charge users for its service and, instead, covers the cost of most text messages sent by its users. If you are a heavy texter, we recommend that you consider signing up for an unlimited messaging plan with your carrier so you can have fun without any worry.
Q: I'm not able to select the Never option - it keeps changing me back to a different setting.
You're not able to choose the Never option until you've verified your email. Please check your email (including your spam folder) for the verification email from MogoTXT and click on the link. You can now select the Never option. You can also verify your email address by going to the account page.
Q: My email address has changed since I signed up. How do I correct it?
You can change your email address in the account page.
Adding friends
Q: How do I add friends to my contact list?
You can add a friend using the Add Contact button on either the New Message or Contacts pages. If you're not in the US, please use correct international format when adding a friend (including the +, country code, and with no leading 0s on the number).
Q: I have a contact without a mobile number - instead it says friend auto-added. What's going on?
MogoTXT wants to make it easy for you to communicate with people you know. Every time you are in a Reply-All conversation started by a friend, everyone in the conversation who isn't already in your address book will be added to your address book. This way, you can send a message to anyone you have previously communicated with.
Q: Will people who are automatically added to my contact list be able to get access to my phone number?
No. Only friends who have added you directly using your phone number or whom you have added directly using a phone number will have access to your phone number from the MogoTXT website.
Q: How do I delete someone from my contact list?
To delete a contact, go to the Contacts page. Click on the contact you want to delete and you will see a button with an x on it. Click that button to delete the contact.
Cost
Q: How much does it cost to use MogoTXT?
Sending messages to US phone numbers from MogoTXT's website or desktop application is always free. You will not be charged by either MogoTXT or your carrier.
Please note that any time you send or receive a text message on your phone, normal text messaging rates apply. If you send a text message to a group with your phone, you will only get charged for a single text message if your wireless carrier charges you for text messages. Check with your wireless carrier if you have questions about standard text message rates or your specific text messaging plan.
Attachments
Q: How do I send attachments using MogoTXT?
When you are composing a new message or reply, click the paper clip icon to open the attachment form, then click on 'Browse' or 'Select File' to pick the file you want to attach. Once you have selected your file, click the upload button to confirm your attachment. You can then continue to write your message, and when the attachment is finished uploading, just click the 'Send' button like you normally would and your message will be sent with a link to your file.
Q: Is there a file size limit for attachments?
Yes. Currently, you can send attachments of up to 4MB in size.
Q: What file types are supported for attachments?
You may send files that are one of the following types:
JPG
GIF
PNG
TIFF
MP3
MIDI
WAV
AAC
AVI
3GP
MPG
This list is subject to change at any time.
Leaving MogoTXT
Q: I just received a message from a friend who uses MogoTXT. But I don't want to use the service; can I opt out of MogoTXT?
Sure. To opt out, just reply to the message you received and send STOP ALL. Sending this message will stop future MogoTXT communications to your mobile phone and you will no longer receive MogoTXT messages from friends. You will also no longer be able to start MogoTXT unless you sign up again.
Q: I previously unsubscribed from MogoTXT using STOP ALL but I would like to use MogoTXT again. How do I do this?
To start using MogoTXT again, either go to the Account page on our website and select the opt-out link.
Or, from your phone, send signup followed by your first and last name to 43526.